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Heritage Diffusers Policies

By using or accessing the Heritage Diffusers website, you are acknowledging that you agree, without limitation or qualification, to the Terms of Use listed here. Acceptance of these Terms constitutes a legal, binding agreement between you and Heritage Diffusers If you default willfully or negligently, in any of the terms, you shall be liable for all losses and damages caused to Heritage Diffusers.

Heritage Diffusers reserves the right to modify the terms and site content, including product prices and availability, at anytime without notification. Any changes are effective immediately upon posting to our website.

Privacy Policy

We respect your privacy! Heritage Diffusers does not provide client information to other companies or agencies, unless in connection with legal requirements. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.

Ordering Policies and Client Account

You are responsible for maintaining the confidentiality of your account, username and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account, username, or password. Heritage Diffusers reserves the right, with or without notice, to cancel an order, refuse service, terminate your account, and/or refuse to ship to certain addresses.

Prices on the Website and Payment

Due to the nature of the essential oils market, price commitment is made upon the placement of your order only. Prices do change occasionally, we endeavor to keep our website prices updated on a daily basis. Heritage Diffusers accepts payment via Visa, Master card, Discover and PayPal.

We ship most orders within the Continental United States by USPS Priority Mail. In some cases, we use UPS. Estimated shipping time is 2-3 business days. Shipping charges will be added to the total of the order during checkout and will include insurance.
Note: Orders shipped outside the U.S. may be subject to local duty charges by your government. These charges are the sole responsibility of the buyer. Heritage Diffusers is not responsible for any associated import fees that your country may impose. Please contact your local customs office to see what these charges are BEFORE placing your order. Estimated international shipping time is 10-14 days but has taken up to a month. Length of time may vary based on international conflicts and issues.
Heritage Diffusers is not responsible for mail service transit time. Transit times are provided by the carrier, may exclude weekends and holidays, and may vary with package and destination, particularly during peak periods.

Shipping

We ship most orders within the Continental United States by USPS Priority Mail. In some cases, we use UPS. Estimated shipping time is 2-3 business days. Shipping charges will be added to the total of the order during checkout and will include insurance.
Note: Orders shipped outside the U.S. may be subject to local duty charges by your government. These charges are the sole responsibility of the buyer. Heritage Diffusers is not responsible for any associated import fees that your country may impose. Please contact your local customs office to see what these charges are BEFORE placing your order. Estimated international shipping time is 10-14 days but has taken up to a month. Length of time may vary based on international conflicts and issues.
Heritage Diffusers is not responsible for mail service transit time. Transit times are provided by the carrier, may exclude weekends and holidays, and may vary with package and destination, particularly during peak periods.

Order Cancellations

Because orders are processed quickly, cancellations must be within 2 hours following order completion. Once the order has been mailed, we will require full payment.
Most orders are processed the same day they are received and mailed the next business day.

Order Changes

We will do our best to accommodate changes if the order has not been packed and/or shipped. If your order has already been packed and you wish to add on, the addition may need to be considered a new order.

Return Policy

All essential oils and related products purchased through Heritage Diffusers are non-refundable unless defective. We do not accept returns or exchanges on any opened or used products. All sales should be considered final.

If you receive a defective product or the wrong item please contact us immediately to arrange return. We offer a 15-day money back guarantee on defective items in their original packaging. Returns must be received by Heritage Diffusers within 15 days of the original order to qualify for this guarantee.

Insurance Claims

If you receive a damaged product, please contact us immediately.

Product Accuracy

Heritage Diffusers attempts to be as accurate as possible when describing or representing products on the website. However, Heritage Diffusers does not warrant that the product descriptions or other content on the website are complete, current, or error free.

Website Educational Materials

Heritage Diffusers does not offer medical advice, and nothing contained in its pages is intended to substitute professional advice for medical diagnosis or treatment. In no event shall Heritage Diffusers be liable for any damages including, but not limited to, direct or indirect damage. This includes, without limitation, damages for loss of business income or profit, business interruption, or any other possible loss whatsoever.

Warranties and Limitation of Liability

The content presented in this site is presented "As Is" without warranties or representations of any kind whatsoever, express or implied, including, but not limited to, warranties of merchantability, non-infringement or fitness for a particular purpose. Except when applicable law may not allow exclusions of implied warranties.
Heritage Diffusers products are not intended to diagnose, treat, cure, or prevent any disease or condition.
Heritage Diffusers shall, under no circumstance, be liable for any direct, indirect, special, incidental, or consequential damages of any kind arising from, or in connection to, the use, misuse, or inability to use the materials and products available on said website. In no event shall Heritage Diffusers total liability exceed the amount paid by the user for the materials or products.